We make every effort to make the claims process as easy as possible, while adhering to certificate provisions and claims procedures. We have a highly personalized claims process including:

• Prompt decision on your claim; most claims are decided within 30 days

• A functional assessment of your care needs by licensed health care professionals so that an appropriate Plan of Care can be developed and

• Assignment of a dedicated Senior Claim Representative to work with you or your legally authorized representative(s) throughout the entire claim period.

We also offer our certificate holders, at no additional charge, assistance with identifying licensed facilities and home health care agencies in your local area. In addition, at your request, we can conduct a facility inquiry, before you enter the facility, to assess whether the facility has the appropriate license to receive benefits under your certificate.

From respectful, empathetic claims-handling to helpful care coordination, Genworth is there when our certificate holders need us most.