How to Begin a Claim
How to Begin a Claim by Phone
Call Life & Annuity Claims:
888.325.5433
Business Hours:
Monday – Thursday:
8:30 AM – 6 PM ET,
Friday:
9 AM – 6 PM ET
Mailing Options
If claim documentation is to be mailed, please use one of the following addresses below:
Life and Annuity Claims Department
P.O. Box 10719
Lynchburg, VA 24506
Overnight shipping address:
3100 Albert Lankford Drive
Lynchburg, VA 24501
When calling, you will be asked to provide the following information:
Decedent’s full name
Date of birth
Social Security Number
Place of death (U.S or Foreign)
Policy or Contract number (if known)
Date and Cause of death
Name of person reporting the claim, and his/her relationship with deceased
Daytime and evening telephone numbers
Mailing Instructions for claim packets
206401E2A 09/28/23