Long Term Care Insurance Claims
Are you ready to access Long Term Care (LTC) Insurance Benefits? Before initiating a claim for Long Term Care Insurance Benefits with Genworth, it is important to have an awareness of the eligibility review process and what information may be necessary during this evaluation. Having this knowledge will save time and assist in the claims review process.
Please use the links below to learn more about these LTC Claim processes.
Additional resources available:
When the time comes to find care, we're here to help.
Genworth Life Insurance Company long-term care policyholders receive special pricing for providers in the CareScout Quality Network
To manage your policy/certificate or claim online
Contact LTC Claims:
800.876.4582
Hours
Monday – Thursday:
8:30 AM – 6 PM ET,
Friday:
9 AM – 6 PM ET
Fax Number
Fax your documents to 888.557.5526
LTCI Claims Invoice Email
ltcinvoices@ltc-claims.com
LTCI Document Review Email
ltcdocuments@ltc-claims.com
USPS Mailing Address
Genworth Financial
Long Term Care Claims
P.O. Box 40007
Lynchburg, VA 24506
FedEx and UPS Mailing Address
Genworth Financial
Long Term Care Claims
3100 Albert Lankford Drive
Lynchburg, VA 24501
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