Contact Customer Service
Monday – Thursday:
8:30 AM – 6 PM ET,
Friday:
9 AM – 6 PM ET
Contact Information by Product Type
Phone:
800.456.7766
Mail:
Long Term Care Department
P.O. Box 40005
Lynchburg, VA 24501
Overnight Address:
LTC Customer Service
3100 Albert Lankford Drive
Lynchburg, VA 24501
Fax:
800.876.8220
Phone:
888.325.5433
Mail:
Genworth Life
P.O. Box 40016
Lynchburg, VA 24506
Overnight Address:
Life Insurance Customer Service
3100 Albert Lankford Drive
Lynchburg, VA 24501
Fax:
888.325.3299
Email:
Variable Annuity:
vafrontend@genworth.com
Fixed Annuity:
FA-FIAfrontend@genworth.com
Immediate Annuity:
SPIAfrontend@genworth.com
Variable Life:
lifecommlifeVLfrontend@genworth.com
Mail:
Fixed Annuity Customer Service
P.O. Box 10716
Lynchburg, VA 24506
Immediate Annuity Customer Service
P.O. Box 2000
Lynchburg, VA 24506
Variable Annuity Customer Service
P.O. Box 40012
Lynchburg, VA 24506
Overnight Address:
Annuity Customer Service
3100 Albert Lankford Drive
Lynchburg, VA 24501
Fax:
Fixed Annuity:
434.522.2904
Immediate Annuity:
434.948.5440
Variable Annuity:
804.281.6178
VA Trades:
804.484.7198
Frequently Asked Questions
Policy/contract owners or policyholders/certificate holders will need their policy number and Social Security Number to register, which is required to authorize access for their online account. Follow the step by step instructions provided on the MyGenworth Registration Page.
*Please Note: Not all policies/contracts/certificates or features are available online.
If you have login or registration issues, call our Consumer Web Support Team at 800.404.2956, Monday – Thursday: 8:30 AM – 6 PM ET, Friday: 9 AM – 6 PM ET.
*Please Note: The Consumer Web Support Team is unable to provide contract specific information. If you have questions directly relating to your contract or claim, please contact Customer Service at 888.436.9678 (888 GENWORTH).
Once you log in to MyGenworth, our secure customer website, the system will check for all policies/contracts/certificates where you are the policy/contract owner or policyholder/certificate holder and will automatically link them. If you are not the policy/contract owner or policyholder/certificate holder of a policy, you will not be able to link them together.
*Please Note: Your spouse will need to register their policy/contract/certificate separately.
If you believe you already registered for online access and simply forgot your username, use the Forgot Username tool to retrieve it. Then you can log in as usual. If you have registration/login issues, call our Consumer Web Support Team at 800.404.2956, Monday – Thursday: 8:30 AM – 6 PM ET, Friday: 9 AM – 6 PM ET.
*Please Note: The Consumer Web Support Team is unable to provide policy/contract/certificate specific information. If you have questions directly relating to your policy/certificate or claim, please contact Customer Service at 888 GENWORTH (888.436.9678).
If your policy/contract/certificate type allows you to view policy/contract/certificate benefits, what you view online is current as of the previous business day.
Our Customer Service Representatives are trained to have each caller go through a security check to ensure we are speaking to the person authorized to receive policy/contract/certificate information. If the caller is not able to verify security for the policy/contract/certificate in question, information is not released. Click here for information on how to protect yourself from criminals and scam artists.
Name change due to marriage or divorce:
Online: You may make a name change for marriage or divorce by logging into MyGenworth online account.
Mail or Fax: You can also complete an Address or Name Change form available on our Forms & Documents page. The completed form can be submitted by mail or fax to the address on the top left-hand corner of the form.
Phone: You can also update their name over the phone by contacting our customer service department at 888 GENWORTH (888.436.9678).
Name change due to a reason other than marriage or divorce:
Online: Online: You may update name(s) by completing an Address or Name Change form that is available online on our Forms & Documents page and supplying supporting legal documentation. These documents can be submitted through MyGenworth online account.
Mail or Fax: These completed documents also can be submitted by mail or fax using the information found in the top left-hand corner of the form.
Email: We can accept completed forms via email. The email address is on each form and varies by product. Variable Annuity: vafrontend@genworth.com, Fixed Annuity: FA-FIAfrontend@genworth.com, Immediate Annuity: SPIAfrontend@genworth.com, Variable Life: lifecommlifeVLfrontend@genworth.com, Life Insurance: LifeCustomerService@genworth.com, Long Term Care Insurance: LTCCustomerService@genworth.com.
*Please note: Your email system may or may not transmit messages and their subject lines securely. We are not responsible for the security of the transmission of any email sent to us.
Online: You may make an address change online by logging into MyGenworth online account.
Mail or Fax: You may complete the Address, Name or Third Party Changes Form for your policy/contract/certificate and return to our office by mail.
Email: You may also email the completed form to the following: Variable Annuity: vafrontend@genworth.com, Fixed Annuity: FA-FIAfrontend@genworth.com, Immediate Annuity: SPIAfrontend@genworth.com, Variable Life: lifecommlifeVLfrontend@genworth.com, Life Insurance: LifeCustomerService@genworth.com, Long Term Care Insurance: LTCCustomerService@genworth.com.
*Please note: Your email system may or may not transmit messages and their subject lines securely. We are not responsible for the security of the transmission of any email sent to us.
Phone: You may call our office at 888 GENWORTH (888.436.9678) to update your address either through our Interactive Voice Response (IVR) system or by speaking with a Customer Service Representative.
After your request has been received and processed, a confirmation letter will be mailed to you.
For your protection, we do not accept requests for a duplicate policy via email. You can obtain a copy of your policy/contract/certificate by:
Mail: Please visit us at Forms & Documents page to obtain a copy of the Duplicate Contract Request form.
Phone: Please contact Customer Service at 888 GENWORTH (888.436.9678) to request a copy be mailed to you.
If you are requesting that we mail the duplicate policy to an address other than the address of record, you must call Customer Service for further assistance. We apologize for any inconvenience this may cause, but we take this step to ensure your protection.
Genworth is required to generate IRS 1099 / 5498 forms for taxable events. 1099 forms are mailed by the last day of January. If you have not received your 1099 by February 10th, or have any questions, we invite you to call us to speak with a Customer Service Representative. These forms are also available through MyGenworth online account where applicable.
Examples of what may cause a taxable event generally include but are not limited to:
Life Insurance: Policy surrenders, 1035 Exchanges with an outstanding loan, and partial withdrawals.
Long Term Care Insurance: Benefit disbursement, a tax qualified refund, and interest paid on premiums.
Annuities: Ownership change, a withdrawal, or additional premiums.
Life Insurance: We are able to accept requests via fax at 888.325.3299.
Long Term Care Insurance: We are able to accept requests via fax 800.876.8220.
Fixed Annuity: We are able to accept requests via fax at 434.522.2904.
Immediate Annuity: We are able to accept requests via fax at 434.948.5440.
Variable Annuity: We are able to accept requests via fax at 804.281.6178.
VA Trades: We are able to accept requests via fax at 804.484.7198.
Online: You may pay your premium by logging into MyGenworth online account. You may also make a one-time payment with no log In required through Pay Online.
Mail: Please send the payment to the address included on your bill.
Phone: Please contact us at 888 GENWORTH (888.436.9678). This service is available twenty-four hours a day.
We accept personal checks, money orders, Electronic Funds Transfer (EFT) and one time payments using your bank account information. Unfortunately we do not accept credit card payments at this time.
Life Insurance and Long Term Care Insurance:
To start EFT:
Online: You may log in to MyGenwoth online account to start an EFT.
Mail or Fax or Email: You may complete the Electronic Funds Transfer (EFT) form located on the Forms and Documents page. The form may be returned to our office by mail, fax or email using the return information on the form. After your form has been processed, a confirmation letter will be mailed to you.
To discontinue EFT:
Unfortunately you are unable to stop an EFT online. You or the bank account holder will need to call us at 888 GENWORTH (888.436.9678) to speak with a Customer Service Representative.
Life Insurance or Long Term Care Insurance:
Online: You can make a one-time payment with no log in required through Pay Online.
Phone: Call our office at 888 GENWORTH (888.436.9678) to make a payment by phone via our automated phone system and indicate "make a payment" or by speaking with a Customer Service Representative.
If you do not have your payment coupon, please mail the payment and attach your name and policy/contract/certificate number to one of the following addresses. If you have questions, please contact Customer Service at 888 GENWORTH (888.436.9678).
Long Term Care Insurance
Genworth Life and Annuity Insurance Company: P.O. Box 40005, Lynchburg, VA 24501
Genworth Life Insurance Company: P.O. Box 630905, Cincinnati, OH 45263
Genworth Life Insurance Company of New York: P.O. Box 630907, Cincinnati, OH 45263
Life Insurance
Genworth Life and Annuity Insurance Company: P.O. Box 740118, Cincinnati, OH 45274
Genworth Life Insurance Company: P.O. Box 630321, Cincinnati, OH 45263
Genworth Life Insurance Company of New York: P.O. Box 630592, Cincinnati, OH 45263
Genworth Life and Annuity Insurance Company (LifeComm): P.O Box 630178, Cincinnati, OH 45263
Annuities
Genworth Financial: 3100 Albert Lankford Drive, Lynchburg, VA 24501
You can view your premium history (payment) by logging into your account. You can also contact us at 888 GENWORTH (888.436.9678).
Online: You may make a beneficiary change online by logging into MyGenworth online account.
Mail or Fax: You can also complete a Beneficiary Change Form available on our Forms & Documents page. The completed form can be submitted by mail or fax using the information found in the top left-hand corner of the form.
Phone: You can also obtain a Beneficiary Change Request Form over the phone by contacting our customer service department at 888 GENWORTH (888.436.9678).
Email: Completed Beneficiary Change Forms can be emailed to Variable Annuity: vafrontend@genworth.com, Fixed Annuity: FA-FIAfrontend@genworth.com, Immediate Annuity: SPIAfrontend@genworth.com, Variable Life: lifecommlifeVLfrontend@genworth.com, Life Insurance: LifeCustomerService@genworth.com, Long Term Care Insurance: LTCCustomerService@genworth.com.
*Please note: Your email system may or may not transmit messages and their subject lines securely. We are not responsible for the security of the transmission of any email sent to us.
Long Term Care Insurance:
Phone: Contact Customer Service at 888 GENWORTH (888.436.9678) to discuss available options.
Mail: Visit our Forms & Documents page for a Coverage change request form. The completed form must be signed, dated, and submitted by the policyholder(s). After the form has been processed, a confirmation letter will be mailed to the policyholder.
*Please Note: Before making any benefit changes, we recommend you speak with a licensed agent to discuss available options or contact our Customer Service Center. Most Long Term Care Insurance policies provide 60 days from the policy issue date to request an increase in coverage benefits (Please note that there are some variations in the state of California). A reduction in coverage benefits, within the policy and state limits, is acceptable at any time the coverage is in force.
Life Insurance:
Online: You may log in to view current policy information. Please note that Variable Universal Life is not available online.
Phone: You may call us at 888 GENWORTH (888.436.9678) to speak with a Life Customer Service Representative to discuss available options.
*Please Note: Before making any coverage changes, we recommend you speak with a licensed insurance agent/producer to discuss available options.
Annuities: For changes such as an address or beneficiary change, please complete the Annuity contract change form, that is available online at Annuity Insurance Forms page. Most annuity product's contract features, riders or endorsements cannot be changed after the contract has been issued.
*Please Note: We recommend the contract owner or his or her designated legal representative speak with a licensed financial advisor to review available options.
Life Insurance:
Online: You may submit a request to change the policy ownership by completing an Ownership and beneficiary designation change form that is available online on the Life Insurance Forms page.
Email: The completed Ownership and beneficiary designation change form may also be emailed to LifeCustomerService@genworth.com.
*Please note: Your email system may or may not transmit messages and their subject lines securely. We are not responsible for the security of the transmission of any email sent to us.
After your request has been received and processed, a confirmation letter will be mailed to you.
*Please Note: If you are changing ownership of the policy as part of a life settlement agreement, additional requirements may apply. If the policy owner is deceased, a copy of the death certificate, a completed Ownership and beneficiary designation change form and one of the following: Letters of Testamentary, Small Estate Affidavit, Letters of Administrations or any court document showing who may act on behalf of the deceased policy owner.
Annuities: You may submit a request to change the contract ownership by completing an annuity contract change form that is available online on our Annuity Insurance Forms page.
*Please Note: Not all annuity products allow a change of ownership. Those that do allow a change of ownership may have tax consequences. For further information, we recommend you consult your financial and/or tax professional or call us to speak with an Annuity Customer Service Representative.
Life Insurance: A change of ownership may be considered a taxable event. We recommend you consult a licensed tax professional.
Annuities: The tax consequences of an ownership change varies. We recommend you to further discuss tax related inquires with a licensed tax professional.
Long Term Care Insurance:
Online: You may update the third party designee's information by logging in to MyGenworth online account.
Email: You may also complete a Third Party Notifier Designee Form that is available online on the Forms and Documents page and email to LTCCustomerService@genworth.com.
*Please note: Your email system may or may not transmit messages and their subject lines securely. We are not responsible for the security of the transmission of any email sent to us.
Phone: You may also update this information by speaking with a LTC Customer Service Representative at 888 GENWORTH (888.436.9678).
After your request has been received and processed, a confirmation letter will be mailed to you.
*Please Note: We recommend designating someone other than a spouse or agent. A Third Party Notifier Designee is only copied on billing invoices, they are not able to receive policy information.
Life Insurance:
Online: You may update the third party designee's information by logging in to MyGenworth online account.
Email: You may also complete a Third Party Designee Election Form that is available online on the Forms and Documents page and email to LifeCustomerService@genworth.com.
*Please note: Your email system may or may not transmit messages and their subject lines securely. We are not responsible for the security of the transmission of any email sent to us.
Phone: You may also update this information by speaking with a Life Customer Service Representative at 888 GENWORTH (888.436.9678).
After your request has been received and processed, a confirmation letter will be mailed to you.
*Please Note: A Third Party Designee is only copied on billing notices when a policy is in danger of lapsing, they are not able to receive policy information.
Haven't Found What You're Looking For?
Contact Customer Service
Monday – Thursday:
8:30 AM – 6 PM ET,
Friday:
9 AM – 6 PM ET
Contact Information by Product Type
Long Term Care Insurance Customer Service
Phone:
800.456.7766
Mail:
Long Term Care Department
P.O. Box 40005
Lynchburg, VA 24501
Overnight Address:
LTC Customer Service
3100 Albert Lankford Drive
Lynchburg, VA 24501
Fax:
800.876.8220
Frequently Asked Questions
Policyholders/certificate holders will need their policy/certificate number and Social Security Number to register, which is required to authorize access for their online account. Follow the step by step instructions provided on the MyGenworth Registration Page.
*Please Note: Not all policies/certificates or features are available online.
If you have login or registration issues, call our Consumer Web Support Team at 800.404.2956, Monday – Thursday:
8:30 AM – 6 PM ET,
Friday:
9 AM – 6 PM ET
.
*Please Note: The Consumer Web Support Team is unable to provide policy specific information. If you have questions directly relating to your policy/certificate or claim, please contact Customer Service at 888.436.9678 (888 GENWORTH).
Once you log in to MyGenworth, our secure customer website, the system will check for all policies/certificates where you are the policy/contract owner or policyholder/certificate holder and will automatically link them. If you are not the policy/contract owner or policyholder/certificate holder of a policy, you will not be able to link them together.
*Please Note: At this time you cannot link a spouse's policy/certificate to your online access. Your spouse will need to register their policy/certificate online separately.
If you believe you already registered for online access and simply forgot your username, use the Forgot Username tool to retrieve it. Then you can log in as usual. If you have registration/login issues, call our Consumer Web Support Team at 800.404.2956, Monday – Thursday:
8:30 AM – 6 PM ET,
Friday:
9 AM – 6 PM ET
.
*Please Note: The Consumer Web Support Team is unable to provide policy specific information. If you have questions directly relating to your policy/certificate or claim, please contact Customer Service at 888 GENWORTH (888.436.9678).
If your policy/certificate type allows you to view policy/certificate benefits, what you view online is current as of the previous business day.
Our Customer Service Representatives are trained to have each caller go through a security check to ensure we are speaking to the person authorized to receive policy/certificate information. If the caller is not able to verify security for the policy/certificate in question, information is not released. Click here for information on how to protect yourself from criminals and scam artists.
Name change due to marriage or divorce:
Online: You may make a name change for marriage or divorce by logging into MyGenworth online account.
Mail or Fax: You can also complete the Coverage Change Request form available on our Forms & Documents page. The completed form can be submitted by mail or fax to the address on the top left-hand corner of the form.
Phone: You may also update your name over the phone by contacting our customer service department at 888 GENWORTH (888.436.9678).
Name change due to a reason other than marriage or divorce:
Online: You may update name(s) by completing the Coverage Change Request form that is available online on our Forms & Documents page and supplying supporting legal documentation. These documents can be submitted through MyGenworth online account.
Mail or Fax: These completed documents also can be submitted by mail or fax using the information found in the top left-hand corner of the form.
Email: The Coverage Change Request form can be emailed to LTCCustomerService@genworth.com.
*Please note: Your email system may or may not transmit messages and their subject lines securely. We are not responsible for the security of the transmission of any email sent to us.
Online: You may make an address change online by logging into MyGenworth online account.
Mail or Fax: You may complete the Coverage Change Request Form for their policy/certificate and return to our office by mail.
Email: You may also email the completed form to LTCCustomerService@genworth.com.
*Please note: Your email system may or may not transmit messages and their subject lines securely. We are not responsible for the security of the transmission of any email sent to us.
Phone: You may call our office at 888 GENWORTH (888.436.9678) to update your address either through our Interactive Voice Response (IVR) system or by speaking with a Customer Service Representative.
After your request has been received and processed, a confirmation letter will be mailed to you.
For the protection of our policyholders/certificate holders, we do not accept requests for a duplicate policy/certificate via email. You can obtain a copy by:
Mail: You can submit your request in writing. Please include policy/certificate number on your signed and dated request.
Phone: Please contact Customer Service at 888 GENWORTH (888.436.9678) to request a copy be mailed to you.
If you are requesting that we mail the duplicate policy/certificate to an address other than the address of record, you must call Customer Service for further assistance. We apologize for any inconvenience this may cause, but we take this step to ensure the protection of our policyholders/certificate holders.
For security reasons and to help ensure your privacy, we cannot send policy or certificate specific information via email. However, we are able to provide blank forms via email. We can also receive completed, scanned forms via email at LTCCustomerService@genworth.com.
*Please note: Your email system may or may not transmit messages and their subject lines securely. We are not responsible for the security of the transmission of any email sent to us.
Genworth is required to generate IRS 1099 / 5498 forms for taxable events. 1099 forms are mailed by the last day of January. If you have not received your 1099 by February 10th, or have any questions, we invite you to call us to speak with a Customer Service Representative. These forms are also available through MyGenworth online account where applicable.
Long Term Care Insurance examples of what may cause a taxable event generally include but are not limited to: Benefit disbursement, a tax qualified refund, and interest paid on premiums.
We are able to accept your requests via fax at 800.876.8220.
Online: You may pay your premium by logging into MyGenworth online account. You may also make a one-time payment with no log In required through Pay Online.
Mail: Please send the payment to the address included on your bill.
Phone: Please contact us at 888 GENWORTH (888.436.9678). This service is available twenty-four hours a day.
We accept personal checks, money orders, Electronic Funds Transfer (EFT) and one time payments using your bank account information. Unfortunately we do not accept credit card payments at this time.
To start EFT:
Online: You may log in to MyGenwoth online account to start an EFT.
Mail or Fax or Email: You may complete the Electronic Funds Transfer (EFT) form located on the Forms and Documents page. The form may be returned to our office by mail, fax or email using the return information on the form. After your form has been processed, a confirmation letter will be mailed to the policyholder/certificate holder.
*Please note: Your email system may or may not transmit messages and their subject lines securely. We are not responsible for the security of the transmission of any email sent to us.
To discontinue EFT:
Unfortunately you are unable to stop an EFT online. The policyholder/certificate holder or bank account holder will need to call us at 888 GENWORTH (888.436.9678) to speak with a Customer Service Representative.
Online: You can make a one-time payment with no log in required through Pay Online.
Phone: Call our office at 888 GENWORTH (888.436.9678) to make a payment by phone via our automated phone system and indicate "make a payment" or by speaking with a Customer Service Representative.
If you do not have your payment coupon, please mail the payment and attach your name and policy/certificate number to one of the following:
Genworth Life and Annuity Insurance Company: P.O. Box 40005, Lynchburg, VA 24501
Genworth Life Insurance Company: P.O. Box 630905, Cincinnati, OH 45263
Genworth Life Insurance Company of New York: P.O. Box 630907, Cincinnati, OH 45263
If you have questions, please contact Customer Service at 888 GENWORTH (888.436.9678).
You can view your premium history (payment) by logging into your account. You can also contact us at 888 GENWORTH (888.436.9678).
Online: You may make a beneficiary change online by logging into MyGenworth online account.
Mail or Fax: You can also complete a Beneficiary Designation for Long Term Care insurance form available on our LTC Forms & Documents page. The completed form can be submitted by mail or fax using the information found in the top left-hand corner of the form.
Phone: You can also obtain a Beneficiary Designation for Long Term Care Insurance form over the phone by contacting our customer service department at 888 GENWORTH (888.436.9678).
Email: Completed Beneficiary Designation for Long Term Care Insurance form can be emailed to LTCCustomerService@genworth.com.
*Please note: Your email system may or may not transmit messages and their subject lines securely. We are not responsible for the security of the transmission of any email sent to us.
Phone: Contact Customer Service at 888 GENWORTH (888.436.9678) to discuss available options.
Mail: Visit our Forms & Documents page for a Coverage change request form. The completed form must be signed, dated, and submitted by the policyholder/certificate holder. After the form has been processed, a confirmation letter will be mailed to you.
*Please Note: Before making any benefit changes, we recommend you speak with a licensed agent to discuss available options or contact our Customer Service Center. Most Long Term Care Insurance policies provide 60 days from the policy/certificate issue date to request an increase in coverage benefits (Please note that there are some variations in the state of California). A reduction in coverage benefits, within the policy/certificate and state limits, is acceptable at any time the coverage is in force.
Online: You may update the third party designee's information by logging in to MyGenworth online account.
Email: You may also complete a Third Party Notifier Designee Form that is available online on the Forms and Documents page and email to LTCCustomerService@genworth.com.
*Please Note: Your email system may or may not transmit messages and their subject lines securely. We are not responsible for the security of the transmission of any email sent to us.
Phone: You may also update this information by speaking with a LTC Customer Service Representative at 888 GENWORTH (888.436.9678).
After your request has been received and processed, a confirmation letter will be mailed to you.
*Please Note: We recommend designating someone other than a spouse or agent. A Third Party Designee is only copied on billing notices when a policy is in danger of lapsing, they are not able to receive policy information.
Haven't Found What You're Looking For?
Contact Customer Service
Monday – Thursday:
8:30 AM – 6 PM ET,
Friday:
9 AM – 6 PM ET
Contact Information by Product Type
Life Insurance Customer Service
Phone:
888.325.5433
Mail:
Genworth Life
P.O. Box 40016
Lynchburg, VA 24506
Overnight Address:
Life Insurance Customer Service
3100 Albert Lankford Drive
Lynchburg, VA 24501
Fax:
888.325.3299
Frequently Asked Questions
Policy owners will need their policy number and Social Security Number to register, which is required to authorize access for their online account. Follow the step by step instructions provided on the MyGenworth Registration Page.
*Please Note: Not all policies/certificates or features are available online.
If you have login or registration issues, call our Consumer Web Support Team at 800.404.2956, Monday – Thursday: 8:30 AM – 6 PM ET, Friday: 9 AM – 6 PM ET.
*Please Note: The Consumer Web Support Team is unable to provide policy specific information. If you have questions directly relating to your policy/certificate or claim, please contact Customer Service at 888.436.9678 (888 GENWORTH).
Once you log in to MyGenworth, our secure customer website, the system will check for all policies where you are the owner and will automatically link them. If you are not the policy owner of a policy, you will not be able to link them together.
*Please Note: At this time you cannot link a spouse's policy/certificate to your online access. Your spouse will need to register their policy/contract/certificate online separately.
If you believe you already registered for online access and simply forgot your username, use the Forgot Username tool to retrieve it. Then you can log in as usual. If you have registration/login issues, call our Consumer Web Support Team at 800.404.2956, Monday – Thursday:
8:30 AM – 6 PM ET,
Friday:
9 AM – 6 PM ET
.
*Please Note: The Consumer Web Support Team is unable to provide policy specific information. If you have questions directly relating to your policy/certificate or claim, please contact Customer Service at 888 GENWORTH (888.436.9678).
If your policy type allows you to view policy/contract/certificate benefits, what you view online is current as of the previous business day.
Our Customer Service Representatives are trained to have each caller go through a security check to ensure we are speaking to the person authorized to receive policy/certificate information. If the caller is not able to verify security for the policy/certificate in question, information is not released. Click here for information on how to protect yourself from criminals and scam artists.
Name change due to marriage or divorce:
Online: You may make a name change for marriage or divorce by logging into MyGenworth online account.
Mail or Fax: You can also complete an Address or Name Change form available on our Forms & Documents page. These completed documents also can be submitted by mail or fax using the information found in the top left-hand corner of the form.
Phone: You can also update your name over the phone by contacting our customer service department at 888 GENWORTH (888.436.9678).
Name change due to a reason other than marriage or divorce:
Online: You may update name(s) by completing an Address or Name Change form that is available online on our Forms & Documents page and supplying supporting legal documentation. These documents can be submitted through MyGenworth online account.
Mail or Fax: These completed documents also can be submitted by mail or fax using the information found in the top left-hand corner of the form.
Email: Completed Address or Name Change forms can be emailed to LifeCustomerService@genworth.com.
*Please note: Your email system may or may not transmit messages and their subject lines securely. We are not responsible for the security of the transmission of any email sent to us.
Online: You may make an address change online by logging into MyGenworth online account.
Mail or Fax: You can also complete an Address or Name Change form available on our Forms & Documents page. The completed form can be submitted by mail or fax using the information found in the top left-hand corner of the form.
Phone: You can also update your address over the phone by contacting our customer service department at 888 GENWORTH (888.436.9678).
Email: Completed Address or Name Change forms can be emailed to LifeCustomerService@genworth.com.
*Please note: Your email system may or may not transmit messages and their subject lines securely. We are not responsible for the security of the transmission of any email sent to us.
A confirmation letter is mailed once your request has been received and processed.
Online: You may request a duplicate policy by completing a Duplicate Policy Request form that is available online on our Forms & Documents page.
Mail or Fax: The completed form can be submitted by mail or fax using the information found in the top left-hand corner of the form.
Phone: You can also request a duplicate policy by contacting our customer service department at 888 GENWORTH (888.436.9678).
Email: Completed forms can be emailed to LifeCustomerService@genworth.com. If you are requesting that we mail the duplicate policy to an address other than the address of record, you must call Customer Service for further assistance. We apologize for any inconvenience this may cause, but we take this step to ensure the protection of our policy owner.
*Please note: Your email system may or may not transmit messages and their subject lines securely. We are not responsible for the security of the transmission of any email sent to us.
For security reasons and to help ensure your privacy, we cannot send policy specific information via email. However, we are able to provide blank forms via email. We can also receive completed, scanned forms via email at LifeCustomerService@genworth.com.
Genworth is required to generate IRS 1099 / 5498 forms for taxable events. 1099 forms are mailed by the last day of January. If you have not received your 1099 by February 10th, or have any questions, we invite you to call us to speak with a Customer Service Representative. These forms are also available through MyGenworth online account where applicable.
Examples of what may cause a taxable Life Insurance event generally include but are not limited to: Policy surrenders, 1035 Exchanges with an outstanding loan, and partial withdrawals.
We are able to accept your requests via fax at 888.325.3299.
Online: You can make certain payments online by logging into MyGenworth online account. You may also make a one-time payment with no log In required through Pay Online.
Mail: Please send the payment to the address included on your bill.
Phone: Please contact us at 888 GENWORTH (888.436.9678). This service is available twenty-four hours a day.
We accept personal checks, money orders, Electronic Funds Transfer (EFT) and one time payments using your bank account information. Unfortunately we do not accept credit card payments at this time.
To initiate an EFT:
Online: You may complete the Electronic Funds Transfer (EFT) form that is available online on our Forms & Documents page. For Term product you may log in to MyGenwoth online account to start or update an EFT.
Mail or Fax: The completed form can be submitted by mail or fax using the information found in the top left-hand corner of the form.
Phone: the Electronic Funds Transfer (EFT) form can be obtained by contacting our customer service department at 888 GENWORTH (888.436.9678)
Email: Completed form can be emailed to LifeCustomerService@genworth.com.
*Please note: Your email system may or may not transmit messages and their subject lines securely. We are not responsible for the security of the transmission of any email sent to us.
To discontinue EFT:
Unfortunately you are unable to stop an EFT online. You will need to call us at 888 GENWORTH (888.436.9678) to speak with a Customer Service Representative.
Online: You can make a one-time payment with no log in required through Pay Online.
Phone: Call our office at 888 GENWORTH (888.436.9678) to make a payment by phone via our automated phone system and indicate "make a payment" or by speaking with a Customer Service Representative.
If you do not have your payment coupon, please mail the payment and attach your name and policy number to one of the following:
Genworth Life and Annuity Insurance Company: P.O. Box 740118, Cincinnati, OH 45274
Genworth Life Insurance Company: P.O. Box 630321, Cincinnati, OH 45263
Genworth Life Insurance Company of New York: P.O. Box 630592, Cincinnati, OH 45263
Genworth Life and Annuity Insurance Company (LifeComm): P.O Box 630178, Cincinnati, OH 45263
If you have questions, please contact Customer Service at 888 GENWORTH (888.436.9678).
You can view your premium history (payment) by logging into your account. You can also contact us at 888 GENWORTH (888.436.9678).
Online: You may make a beneficiary change online by logging into MyGenworth online account.
Mail or Fax: You can also complete a Beneficiary Change Form available on our LTC Forms & Documents page. The completed form can be submitted by mail or fax using the information found in the top left-hand corner of the form.
Phone: You can also obtain a Beneficiary Change Form over the phone by contacting our customer service department at 888 GENWORTH (888.436.9678).
Email: Completed Beneficiary Change Form can be emailed to LifeCustomerService@genworth.com.
Phone: You may call us to speak with a Life Customer Service Representative at 888 GENWORTH (888.436.9678) to discuss available options.
*Please Note: Before making any coverage changes, we recommend you speak with a licensed insurance agent/producer to discuss available options.
Online: You may submit a request to change the policy ownership by completing an Ownership and Beneficiary Designation Request form that is available online on the Forms & Documents page. Please note that these forms are based on delivery state of the policy.
Mail or Fax: You can also complete an Ownership and Beneficiary Designation Request form available on our Forms & Documents page. The completed form can be submitted by mail or fax using the information found in the top left-hand corner of the form.
Phone: You can also obtain an Ownership and Beneficiary Designation Request form over the phone by contacting our customer service department at 888 GENWORTH (888.436.9678).
Email: Ownership and Beneficiary Designation Request forms can be emailed to LifeCustomerService@genworth.com.
*Please note: Your email system may or may not transmit messages and their subject lines securely. We are not responsible for the security of the transmission of any email sent to us.
*Please Note: If you are changing ownership of the policy as part of a life settlement agreement, additional requirements may apply. If the policyowner is deceased, a copy of the death certificate, a completed Ownership and Beneficiary Designation change form and one of the following if there is no contingent owner: Letters of Testamentary, Small Estate Affidavit, Letters of Administrations or any court document showing who may act on behalf of the deceased policyowner.
A change of ownership may be considered a taxable event. We recommend you consult a licensed tax professional.
Online: You may submit a request to change or update a Third-Party by completing an Third-Party Designee Election form that is available online on the Forms & Documents page.
Mail or Fax: You can also complete a Third-Party Designee Election form available on our Forms & Documents page. The completed form can be submitted by mail or fax using the information found in the top left-hand corner of the form.
Phone: You can also obtain a Third-Party Designee Election form over the phone by contacting our customer service department at 888 GENWORTH (888.436.9678).
Email: Third-Party Designee Election form can be emailed to LifeCustomerService@genworth.com.
*Please note: Your email system may or may not transmit messages and their subject lines securely. We are not responsible for the security of the transmission of any email sent to us.
*Please Note: A Third Party Designee is only copied on billing notices when a policy is in danger of lapsing, they are not able to receive policy information.
Haven't Found What You're Looking For?
Contact Customer Service
Monday – Thursday:
8:30 AM – 6 PM ET,
Friday:
9 AM – 6 PM ET
Contact Information by Product Type
Annuities Customer Service
Email:
Variable Annuity:
vafrontend@genworth.com
Fixed Annuity:
FA-FIAfrontend@genworth.com
Immediate Annuity:
SPIAfrontend@genworth.com
Variable Life:
lifecommlifeVLfrontend@genworth.com
Mail:
Fixed Annuity Customer Service
P.O. Box 10716
Lynchburg, VA 24506
Immediate Annuity Customer Service
P.O. Box 2000
Lynchburg, VA 24506
Variable Annuity Customer Service
P.O. Box 40012
Lynchburg, VA 24506
Overnight Address:
Annuity Customer Service
3100 Albert Lankford Drive
Lynchburg, VA 24501
Fax:
Fixed Annuity:
434.522.2904
Immediate Annuity:
434.948.5440
Variable Annuity:
804.281.6178
VA Trades:
804.484.7198
Frequently Asked Questions
Registration is easy. Contract owners will need their contract number and Social Security Number to register, which is required to authorize access. Follow the step by step instructions provided on the MyGenworth Registration Page.
*Please Note: Not all policies/contracts/certificates are available online.
If you have login or registration issues, call our Consumer Web Support Team at 800.404.2956, Monday – Thursday: 8:30 AM – 6 PM ET, Friday: 9 AM – 6 PM ET.
*Please Note: The Consumer Web Support Team is unable to provide contract specific information. If you have questions directly relating to your contract or claim, please contact Customer Service at 888.436.9678 (888 GENWORTH).
Once you log in to MyGenworth, our secure customer website, the system will check for all contracts where you are the owner and will automatically link them. If you are not the owner of a contract, you will not be able to link them together.
*Please Note: At this time you cannot link a spouse’s contract to your online access. Your spouse will need to register their contract online separately.
If you believe you already registered for online access and simply forgot your username, use the Forgot Username tool to retrieve it. Then you can log in as usual. If you have registration/login issues, call our Consumer Web Support Team at 800.404.2956, Monday – Thursday:
8:30 AM – 6 PM ET,
Friday:
9 AM – 6 PM ET
.
*Please Note: The Consumer Web Support Team is unable to provide contract specific information. If you have questions directly relating to your contract or claim, please contact Customer Service at 888 GENWORTH (888.436.9678).
If your contract type allows you to view your value, what you view online is current as of the same day.
*Please Note: Only Fixed Annuities, Fixed Index Annuities, Variable Annuities, and Variable Universal Life can be viewed.
Our Customer Service Representatives are trained to have each caller go through a security check to ensure we are speaking to the person authorized to receive contract information. If the caller is not able to verify security for the contract in question, information is not released. Click here for information on how to protect yourself from criminals and scam artists.
Name change due to marriage or divorce:
Online: You may make a name change for marriage or divorce by logging into MyGenworth online account.
Mail or Fax: You can also complete an Address Change form available on our Forms & Documents page. The completed form can be submitted by mail or fax to the address on the top left-hand corner of the form.
Phone: You can also update their name over the phone by contacting our customer service department at 888 GENWORTH (888.436.9678).
Name change due to a reason other than marriage or divorce:
Online: You may update name(s) by completing an Address Change form that is available online on our Forms & Documents page and supplying supporting legal documentation. These documents can be submitted through MyGenworth online account.
Mail or Fax: These completed documents also can be submitted by mail or fax using the information found in the top left-hand corner of the form.
Email: We can accept completed forms via email. The email address is on each form and varies by product. Variable Annuity: vafrontend@genworth.com, Fixed Annuity: FA-FIAfrontend@genworth.com, Immediate Annuity: SPIAfrontend@genworth.com, Variable Life: lifecommlifeVLfrontend@genworth.com.
*Please note: Your email system may or may not transmit messages and their subject lines securely. We are not responsible for the security of the transmission of any email sent to us.
Online: You may make an address change online by logging into MyGenworth online account.
Mail or Fax: You may complete the Address Change Form for their contract type and return to our office by mail.
Email: You may also email the completed form to the following: Variable Annuity: vafrontend@genworth.com, Fixed Annuity: FA-FIAfrontend@genworth.com, Immediate Annuity: SPIAfrontend@genworth.com, Variable Life: lifecommlifeVLfrontend@genworth.com.
*Please note: Your email system may or may not transmit messages and their subject lines securely. We are not responsible for the security of the transmission of any email sent to us.
Phone: You may call our office at 888 GENWORTH (888.436.9678) to update your address either through our Interactive Voice Response (IVR) system or by speaking with a Customer Service Representative.
After your request has been received and processed, a confirmation letter will be mailed to you.
For the protection of our contract owners, we do not accept requests for a duplicate contract via email. You can obtain a copy of your contract by:
Mail: Please visit us at Forms & Documents page to obtain a copy of the Duplicate Contract Request form.
Phone: Please contact Customer Service at 888 GENWORTH (888.436.9678) to request a copy be mailed to you.
If you are requesting that we mail the duplicate contract to an address other than the address of record, you must call Customer Service for further assistance. We apologize for any inconvenience this may cause, but we take this step to ensure the protection of our contract owners.
We can send contract specific information through secure email.
Yes, we can accept completed forms via email. The email address is on each form and varies by product. Variable Annuity: vafrontend@genworth.com, Fixed Annuity: FA-FIAfrontend@genworth.com, Immediate Annuity: SPIAfrontend@genworth.com, Variable Life: lifecommlifeVLfrontend@genworth.com.
*Please note: Your email system may or may not transmit messages and their subject lines securely. We are not responsible for the security of the transmission of any email sent to us.
Genworth is required to generate IRS 1099 / 5498 forms for taxable events. 1099 forms are mailed by the last day of January. If you have not received your 1099 by February 10th, or have any questions, we invite you to call us to speak with a Customer Service Representative. These forms are also available through MyGenworth online account where applicable.
Examples of what may cause a taxable annuity event generally include but are not limited to: Ownership change, a withdrawal, or additional premiums.
We are able to accept your requests via fax to our office at:
Fixed Annuity: 434.522.2904.
Immediate Annuity: 434.948.5440.
Variable Annuity: 804.281.6178.
VA Trades: 804.484.7198.
Mail: Please send the payment to the address included on your bill.
Phone: Please contact us at 888 GENWORTH (888.436.9678). This service is available twenty-four hours a day.
We accept personal checks, Electronic Funds Transfer (EFT) and one time payments using your bank account information. Unfortunately we do not accept credit card payments at this time.
If you do not have your payment coupon, please mail the payment to:
Genworth Financial, 3100 Albert Lankford Drive, Lynchburg, VA 24501.
Please include your name and contract number when sending without a coupon. If you have questions, please contact Customer Service at 888 GENWORTH (888.436.9678).
You can view your premium history (payment) by logging into your account. You can also contact us at 888 GENWORTH (888.436.9678).
Online: You may make a beneficiary change online by logging into MyGenworth online account.
Mail or Fax: You can also complete a Beneficiary Change Request Form form available on our Annuity Insurance Forms page. The completed form can be submitted by mail or fax using the information found in the top left-hand corner of the form.
Phone: You can also obtain a Beneficiary Change Request Form over the phone by contacting our customer service department at 888 GENWORTH (888.436.9678).
Email: Completed Beneficiary Change Request Form can be emailed to Variable Annuity: vafrontend@genworth.com, Fixed Annuity: FA-FIAfrontend@genworth.com, Immediate Annuity: SPIAfrontend@genworth.com, Variable Life: lifecommlifeVLfrontend@genworth.com.
*Please note: Your email system may or may not transmit messages and their subject lines securely. We are not responsible for the security of the transmission of any email sent to us.
For changes such as an address or beneficiary change, please complete the Annuity contract change form, that is available online at our Annuity Insurance Forms page. Most annuity product's contract features, riders or endorsements cannot be changed after the contract has been issued.
*Please Note: We recommend the contract owner or his or her designated legal representative speak with a licensed financial advisor to review available options.
You may submit a request to change the contract ownership by completing an annuity contract change form that is available online on our Annuity Insurance Forms page.
*Please Note: Not all annuity products allow a change of ownership. Those that do allow a change of ownership may have tax consequences. For further information, we recommend you consult your financial and/or tax professional or call us to speak with an Annuity Customer Service Representative.
The tax consequences of an ownership change varies. We recommend you to further discuss tax related inquires with a licensed tax professional.
